Our objective
Schwartz, the household-name seasoning brand from McCormick, were looking for a partner who could offer more than just fulfilment. They were looking to scale, diversify and supercharge their direct-to-consumer (DTC) offering – so needed a team that could support not only fulfilment, but also product strategy and ongoing DTC growth.
Our approach
We took delivery of stock, set up a full fulfilment operation, and worked alongside the Schwartz team far beyond getting orders out the door.
Backed by years of ecommerce experience, we helped shape the product offering by bundling best-selling products, supporting promotional activity with discount codes, and introducing limited-edition launches to drive excitement amongst shoppers.
A standout example? We aligned strategies to fully boost the limited-edition Comptoir Libanais Shawarma Seasoning Pods, which tapped into emerging food trends and leant into seasonality, creating urgency, increasing engagement, and driving a surge in demand.
Project outcome
Key stats:
- Year-on-year growth for repeat orders, order volume and delivered orders.
- Returning customer rate sitting at over 40%.
- AOV increasing YoY without price increases.
- Seasonal campaigns driving sales by 100%.
Since 2022, repeat orders and overall order volumes continue to grow year-on-year throughout 2023 and 2024. Plus, the number of delivered orders showed strong year-on-year growth, with the returning customer rate sitting at over 40% and average order value increasing (despite there being no price increases).
Seasonal campaigns really delivered too, with gravy sales surging by 100% over the Christmas period (tasty).
Our results are never bland (pardon the pun) – and our long-standing partnership with the Schwartz team is a testament to this.
